WHAT DO I NEED TO KNOW TO PREPARE FOR THE RENTAL?

  • The site you chose will need to be large enough to safely deliver and operate the bounce house, water slide or party rental.  It should be reasonably level and be free of any gravel, rocks, sticks/limbs (a grassy surface is ideal.) .  We can also setup indoors as long as there is enough room to deliver and setup. 
  • There should not be any hazards above or near the bounce house, water slide or party rental such as tree branches or power lines that could come in contact with the bounce house, water slide or party rental or persons. 
  • It is also best not to water or mow your lawn a couple of days before your party to avoid clippings or excess dirt to enter the bounce house, water slide or party rental (or get on your guests.) This could also cause excess debris inside the seams of the bounce house, water slide or party rental and you may incur an additional cleaning charge.
  • All bounce houses, water slides or party rentals have to be properly secured by us and have stakes up to 18".  We are not responsible for any damages to any underground cabling, piping or sprinkler systems. If in doubt dial 811 for assistance. 
  • If you plan to setup on a hard surface such as concrete or asphalt please let us know in advance so we can be prepared to cover the surface properly and secure the bounce house, water slide or party rental with sandbags or weights.  We do not charge for this additional service like many of our competitors do.
  • Most importantly for the safety of your guests we will require you to read and sign our rental agreement and waiver that will cover important rules and instructions for safe operation of the bounce house, water slide or party rental.  We will not setup the bounce house, water slide or party rental until this is completed.

WHAT UTILITIES DO I NEED?

  • We will provide the correct power cord but it is your responsibility to insure adequate  power is available within 50' of the inflatable rental. 
  • Most of our blowers will draw up to 10 Amps of power so plan for no more than 2 bounce house, water slide or other party rental per circuit breaker.
  • It is not recommended to power the rental on the same circuit being used for food concession machines due to real possibility of overloading the circuit breaker.
  •  If you are renting wet/dry bounce house, water slide or other wet party rental and wish to have water then you are responsible for providing your own water source and standard water hose but we will happily make the connections for you during setup.

WHAT IS OUR CANCELLATION & INCLEMENT WEATHER  POLICY?

 

  • You and your guests safety is our top concern.  If on the day of your delivery high winds, thunderstorms or other dangerous weather conditions are present you will have the option of rescheduling or cancelling without penalty. However if our rentals have already left our shop for delivery then we cannot provide a refund.
  • We reserve the right to make the final decision to cancel a rental due to inclement weather defined as: 15-20+ sustained winds and gusts, 80% or higher chance of rain etc… if this is the case we will contact you as soon as possible to discuss other options. If a customer chooses to have a rental delivered in uncertain weather conditions, we will not be able to provide a refund for bad weather.
  • You may also cancel within 7 days of your event for any reason without incurring any expense.

ARE PRODUCTS SAFE & CLEAN?

  •  All of our bounce houses, water slides and party rentals are constructed from lead free commercial grade matte finish vinyl, with double or quadrupled stitching.  Also an extra layer of vinyl is at stress points. These are commercial grade bounce houses, water slides and party rentals built for professional use. All bounce houses, water slides and party rentals have a landing zone for safely entering and exiting the inflatable and have safety mesh on windows and slide overhangs for additional safety.
  • We clean & inspect all of our bounce houses, water slides and party rentals after each use or on occasion clean them before the next use and pressure wash on a schedule or as needed.  
  • We use nontoxic and biodegradable cleaners and hospital grade sanitizer products. We are fully committed to insuring the safety and fun play of your children and family.

 

 

PAYMENT METHODS ACCEPTED & WHEN YOU PAY?

  • Online we accept all credit/debit cards and PayPal through our secure SSL website & processor.  We also accept credit/debit cards, cash in person or phone. 
  • When booking online you can either pay a small deposit or you can optionally pay the full balance.  If you have paid online in full then your all set.  If you have paid only for the deposit online or made another method of payment then the balance you owe will be paid at the time of delivery via your credit/debit card or cash.  If paying by cash please have exact change.  Our delivery team does not carry additional cash for their safety.

PICKUP AND DELIVERY POLICY?

All of our rentals include free delivery, setup and pickup within 25 miles of or shop located in Cairo. We will work with you after booking to discuss your exact needs for pickup and delivery.  Our pickup and delivery window is generally between 9AM & 7PM but we do often make arrangements to deliver an evening earlier than your day of rental or pickup the next day after your event, etc, free of charge depending upon our schedule. An example of this would be a two day weekend rental.  If our availability and schedule permits us to we could drop off your rental on a Thursday evening and pick it up on Sunday evening without you incurring any additional charges. We are here to work for you!  Please contact us if you have any questions

YES WE ARE INSURED

  • Absolutely!  We are professional insured and licensed company located in Tallahassee, Fl.   
  • We strive to provide the safest equipment and safety procedures possible to insure you, your family and your property are safe from our negligence or our own irresponsibility.  
  • If you need an additionally insured certificate for your event just contact us and let us know.  We generally need 24 to 48 hours to have our insurance company respond.